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  • Are products vegan and cruelty free?
    Yes, Ki is both vegan and cruelty free.
  • Is it suitable for children or people with sensitive hands or skin?
    Yes, it is safe for children above 3 years old and especially beneficial to those with sensitive hands or skin.
  • What kind of ingredients do your products contain?
    Ki is made of all-natural ingredients and our focus is leveraging Asian ingredients. Our products are free from mineral oil, parabens, benzophenone and artificial colouring.
  • Do your products contain alcohol?
    Yes for our Cleanse product category. Ethyl alcohol is needed to achieve efficacy of the purpose of Cleanse. We adjust our ingredient formulation in a manner that it does not dry your hands.
  • What is the shelf life?
    The shelf life varies depending on the product range: Cleanse: 6 years. Protect: 4 years. Hand Care: 3 years.
  • Where are the products made?
    Our “Cleanse” and “Protect” products are produced in Singapore by professional chemists, with the highest standard and strict safety governance in place. Our “Hand Care” range is produced in France by 20 years of experienced chemists and formulators.
  • Why should we trust your brand?
    Our team and values. We have a Skin Product Consultant in our team, who is a Sydney Graduate medical doctor from UNSW and has a Masters in Skin Ageing and Aesthetic Medicines, together with our Founder & CEO who was a consultant for a big four consultancy firm in APAC where she worked with one of the largest Global Life Sciences and Consumer Skin Health companies. Our laboratory partners have long-standing history in personal care segment with mixed of traditional and innovative beauty know-hows and pharmaceutical capabilities in Singapore, France, and Korea. Our development process always start from research and clinical trials.
  • Are the hand sanitizers and fabric disinfectants effective at killing germs?
    Yes, they are antimicrobial certified to kill 99.9% of germs. See our SGS certification:
  • Is your Hand Care range tested and proven to work?
    Yes. All our products have gone through clinical trials and dermatologically tested. Read more about our clinical testing:
  • Can I expedite my shipment?
    Yes you can, there will be additional chargers depending on how fast you like your package to arrive and your destination, please send an email to hello@ki-cleanse.com and we will respond within 24 hours.
  • Can I do an exchange?
    Products with manufacturing defects are exchangeable with a notification sent to us within 5 days. Kindly email us at hello@ki-cleanse.com and we will respond within 24 hours. If you bought your product through one of our partners then you will need to check on their exchange policy.
  • Collaboration & Customisation
    We are passionate about creating bespoke products for B2B or B2C, whether it’s a customized scent or packaging! Our Founder has a background of creating bespoke concepts, storytelling, organization customer engagement development and enhancing customer experience / journey, from her experience working for one of the big4 consulting firms and her entrepreneurial background. Kindly email your queries to hello@ki-cleanse.com.
  • Have other questions?
    More than happy to help! Please send your enquiries via our form on Contact Us page or send us an email.
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